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Product Manager, Content Pipelines

Date: May 23, 2019

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

The mission of the Product Manager, Content Pipelines is to act as the operational Product Manager (PM) for Licensed Secondary Database (LSD) and journal content acquisition, processing, and support. S/he will work in a highly collaborative environment with Content Management leadership, Product Line Management, Agile Release Trains (ARTs), and development teams to advance EBSCO’s position as the leading discovery and research database provider worldwide. As Product Manager, s/he will be responsible for managing and supporting a team of EDS Content and Journal Product Owners as they prioritize and execute content loading projects, from concept to release. This includes helping to define requirements for high value projects, monitoring content pipeline KPIs, collaborating with Content Management leaderships on shared initiatives, removing blockers, coordinating handoffs with other teams, ensuring the team is delivering high quality loaded content to EBSCO’s customers, and contributing to the future of content at EBSCO. The Product Manager, Content Pipelines also oversees workflows and KPIs related to the triage and resolution of Service Issues (SI), the definition of defects/enhancements that may arise, the assignment of priorities to these problems based on market and customer data, and working with technical resources to resolve the issues. S/he will be part of the Journal and LSD Pipeline teams that operates in constant collaboration with content acquisition, content design, database production, customer satisfaction, and other content pipeline teams.


60 Day Objectives

  • Understands the goals, workflow, and operations of moving new content from data received through MFS to release.
  • Understands the goals, workflow, and operations of supporting existing EDS Databases and releasing new products, from data received from 3rd parties to release.
  • Support the development of ceremonies, policies, and responsibilities of the Journal Content Pipeline.
  • Support the existing ceremonies, policies, and responsibilities of the EDS Content Pipeline.
  • High-level understanding of the risks, limitations, and strengths of the EDS and Journal Content Pipeline value stream tools and infrastructure and current participation in on-ART request workflows.
  • High-level understanding of the function and roles of other departments who participate in the EDS and Journal Content Pipeline value streams, including Content Management, Product Management, Publishers, Database Production, and Publisher Content Management
  • Ensure Product Owners use accepted business systems for tracking projects and services issues
  • Support the documentation and communication of defects, workarounds, and process pain points for the Journal and EDS Content Pipeline workflows to Content Management and Product Management leadership
  • Knowledgeable on Agile methodology and the Content Pipeline value streams’ Scrum practices
  • Ensure the triage of 100% of new EDS and Journal Content SIs
    • At least 90% within 48hr of assignment
  • Understands the objectives of all direct reports and completes 3+ 1:1 meetings with direct reports.


90 Day Objectives

  • Ensure Product Owners collaborate with the EDS and Journal Content pipeline teams on planning, testing, and implementing continuous improvement strategies
  • Help to manage internal and external communications for new, in process, and completed EDS and Journal Content projects
  • Help to communicate with publishers regarding the implementation of their content in EBSCO databases
  • In-depth level of understanding of the function and roles of other departments who participate in the EDS and Journal Content Pipeline value stream.
  • Participate fully in the communication and prioritization of defects, workarounds, and process pain points for the Journal Content Pipeline Workflows for resolution on and/or off-ART.
  • High-level understanding of the function and roles of other departments who participate in LSD Pipeline value stream, including Content Management, Product Management, Publishers, Product Owners, Development, Database Production, and Publisher Content Management


180 Day Objectives

  • Conduct research online and in-house using independent judgment and initiative in order to answer research requests from Sales, Marketing, Customer Satisfaction, and Product Management.
  • Provide prompt and accurate responses to content inquiries from customers and internal teams
  • Sufficient level of technical background to be able to accurately and objectively evaluate more complex project risks and issues
  • Participate in a Shared Initiative, ideally as a Epic Owner
  • In-depth understanding of the risks, limitations, and strengths of the EDS and Journal Content Pipeline value stream tools and infrastructure, and ownership of the backlog of on-ART requests for the content pipelines.
  • High-level understanding on EBSCO Next progress and assist in defining future needs for content loading at EBSCO.
  • Complete professional development conversations with all direct reports.
  • Help team define goals and objectives for the upcoming half of the fiscal year, including any areas of additional training.



Role Based Competencies:


  • Intelligence and Analytical Skills – thinks creatively.  Understands and absorbs new information. Structures and processes qualitative and quantitative data and draws insightful conclusions.  Probing mind leads to insight.
  • Relationship Building / Communication: Builds strong relationships based on mutual professional respect. Can clearly articulate context and rationale behind recommendations, suggested courses of action and can listen to and resolve concerns in order to get to ‘win/win’ scenarios and get other ‘on board’
  • Collaboration and continuous improvement – openness to ideas (best idea wins), willingness to change, encourage creativity across the team, listens to others and seeks their ideas, encourages teamwork, lead by example to drive the best idea forward.
  • Enthusiasm - passion and excitement over the work. Has a can-do attitude.
  • Bias for action and work ethic – moves quickly, has a strong willingness to work hard and create urgency amongst the team, identifies and helps to eliminate blockers/challenges for the team, does whatever it takes to get the job done.
  • Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions.  Copes effectively with complexity and change.




Cultural Competencies:


  • Commit to Sustained Profit Growth
  • Have a defined Vision and Operate with a Bias for Action
  • Be Customer Focused and Sales Driven
  • Understand that Change is Necessary
  • Recognize that you can’t manage what you can’t measure
  • Foster Creativity and Continuous Improvement
  • Insist on Quality
  • Do What You Say You Will Do
  • Cultivate Passion
  • Realize that Business is a Long-Run Game
  • Improve the Foundation
  • Be Humble



Required Qualifications :


  • Bachelor's degree in Library and Information Science, Computer Science, Business or related field of study.
  • Understanding of product development processes and working with teams in a Lean/Agile environment.
  • Excellent verbal, written, and presentation communication skills with the ability to communicate effectively with stakeholders across the company.
  • Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions, copes effectively with complexity and change.
  • Able to take initiative with confidence, knows when to ask for guidance.
  • 5+ years experience with Microsoft Outlook, Excel, PowerPoint and Word


Preferred Qualifications:


  • 1+ year experience with Microsoft Access
  • Master’s Degree in a related field
  • Experience in agile software development, SAFe trained/experience
  • Comfortable using collaboration tools, e.g. MS teams, etc.
  • Passionate about developing and building great products.



EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Boston

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