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Infrastructure Engineer, Virtualization 1

Date: Mar 17, 2019

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

The Infrastructure Engineer (Virtualization) in the Infrastructure Engineering group is responsible for the implementation and ongoing 7x24 support of the computer infrastructure services and to ensure high availability, redundancy, recoverability, and capacity. This includes operating systems and systems hardware as well as virtualization. This position requires a multi-team, cross-functional approach to meeting business needs. The Infrastructure Engineer works closely with the other groups within the business - networking, data center, storage, security and architecture and is expected to have, maintain, and develop knowledge in multiple technical areas in order to collaborate and provide support to the Engineering Operations and application development groups 

This position is a key contributor and enabler to the business information systems. Opportunities include working on on-premise cloud platforms and emerging technologies in coordination with executive and architectural teams.


Primary Responsibilities:

• Provide day to day support for the virtualization infrastructure (OpenStack/Linux engineering) 
• Ensure that all supported environments are monitored to provide alerts when there are problems (including performance); when problems arrive, root cause analysis is completed 
• Ensure that all supported environments are fully documented, including procedures for their use and management; examples of documentation are project plans, business continuance, installation procedures, troubleshooting tips, system diagrams and topology 
• Participate in the design, planning, and implementation of new projects/technologies and ensuring that the solutions are highly available and performant 
• Work with the Enterprise Architecture group to develop and document standards and procedures 
• Work with the Operations/DevOps and application development groups to ensure that they have the resources required to support the application environments 
• Work with vendors to resolve issues and to work on new technologies and proposals 
• Communicates with and seeks solutions from IT vendors and external relationships which the business partners with 
• Participate in the evaluation, deployment, and management of new technologies in alignment with other engineers, architects, and business initiatives


Cultural Competencies:

•Analytical skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits probing mind and achieves penetrating insights. 
•Attention to detail: Does not let important details slip through the cracks or derail a project. 
•Proactivity: Acts without being told what to do. Brings new ideas to the company. 
•Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. 
•Strategic thinking/visioning: Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends. 
•Creativity/innovation: Generates new and innovative approaches to problems. 
•Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude. 
•Work ethic: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of an excellent work ethic and sense of ownership. 
•High standards: Expects personal performance and team performance to be nothing short of the best. 
•Teamwork: Works effectively with team members and cross functional teams to accomplish individual, team and organization goals. 
•Collaboration:  Big picture, big team minded. Breaks down silos and successfully communicates and collaborates across teams to deliver quality production services and solutions. 



• Bachelors Degree (Computer Science or Information Technology preferred) or 4 Years equivalent experience 
• Experience configuring and managing Windows/Linux systems, 4 years 
• Experience with OpenStack virtualization, 1 year  
• Experience with OS scripting and automation tools (PowerShell/Bash/Chef/Ruby/Perl/Python/PHP), 3 years 
• Experience of operating system security (best practices for installation, configuration, patching, etc.), 2 years 
• Experience with Network Attached Storage - NAS (NetApp preferred), 2 years 
• Experience with managing and configuring systems on TCP/IP networks and an understanding of network concepts, protocols, and tools/applications (e.g. Wireshark), 2 years 
• TCP/IP protocols: TCP, UDP, ICMP, SMTP, SNMP, LDAP, DNS, NTP, and understanding of wider set protocols. 2 years
• Operational experience supporting enterprise class systems in a 24x7 high availability environment, 3 years 
• Strong understanding of high availability concepts with practical experience and implementation of key components (databases, application servers, fault tolerant systems, cluster server/software, etc.) 2 years
• Experience with load balancing (F5/AVI preferred) 2 years


Preferred Qualifications:

• Industry recognized certifications in Linux and virtualization platforms 
• Experience working with system configuration tools - CMS (Puppet/ Chef/Ansible, etc.) 
• Experience with databases (MySQL/MongoDB preferred) 
• Good understanding of performance monitoring and management 
• Experience with the setup and management of monitoring tools (Zabbix preferred) 
• Experience with managing public cloud environments (Amazon preferred) 
• Experience working in a structured change control and configuration management environment 
• Knowledge of and experience working in SAFe framework/Scrum/Kanban 
• Knowledge of SDLC methodologies and standards and how they contribute to related infrastructure 
• Experience building and administering Cisco UCS Servers

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Boston

Job Segment: Virtualization, Engineer, Developer, Information Systems, Computer Science, Technology, Engineering