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Engagement Manager, EBSCO Health & Corporate

Date: May 20, 2019

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Engagement Manager, EBSCO Health & Corporate

The Engagement Manager’s primary function is developing and delivering customer education and optimization opportunities for EBSCO products, services, and enhancements specifically for the medical and corporate markets. This includes the creation and maintenance of training outlines and presentations, as well as delivery of live, online training for customers. The Engagement Manager must be able to travel 60% of the time, must be an expert in EIS products and services, and must remain abreast of product changes in order to share updates with customers.

Primary Responsibilities:

  • Proactively build territory plans for assigned territory/market with input from Management and Sales
  • Arrange, research, customize and conduct live (synchronous), online and onsite product training for medical and corporate customers
  • Arrange personal travel schedules within EBSCO travel and expense guidelines
  • Guide learners across the lifecycle of their EBSCO products, including best practices and product expertise
  • Identify desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
  • Respond to all assigned incoming training requests
  • Track and report on all engagement activities
  • Maintain in-depth product knowledge, including understanding of future enhancements
  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality

Role-Based Competencies:

  • Excellent written and verbal communication skills, demonstrating concise delivery with a balance of technical and conversational voice/tone
  • Training facilitation
  • Technical acumen

Cultural Competencies:

  • Drive
  • Positive Attitude
  • Organization
  • Detail Oriented
  • Good Judgement
  • Open communication
  • Collaboration
  • Desire to make an Impact
  • Eager to understand
  • Accountable
  • Decisive
  • Team player 



  • 2+ years of training delivery experience
  • Bachelor’s degree or higher
  • Excellent written and verbal communication skills
  • Technical Acumen - for development of in-depth technical product knowledge

Preferred Qualifications:

  • Master of Library and Information Science (MLIS or MLS) or equivalent library industry experience
  • Medical industry experience
  • Prior experience administering or demonstrating EBSCO products
  • Experience hosting live sessions via WebEx or other web conferencing tools
  • Excellent organizational skills
  • Sound English skills (reading, writing, speaking)

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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