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Data Integration Coordinator

Date: Jul 12, 2019

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.


The Data Integration Coordinator will support the Discovery Content Pipeline team’s mission to deliver EBSCO Discovery Service solutions that will meet or exceed our customers’ needs. The individual will work across Content Management and Product Management teams while also liasing vendor escalations, leading workflow and documentation improvements, triaging and analyzing customer service issues, reporting out team success metrics, and participating in data governance and quality improvement initiatives. Through positive realism, open collaboration, and lean thinking, the ideal candidate should lead through example while setting the bar high for the onshore and offshore teams and execute continuous improvement opportunities that will better meet the needs of the business. 


Primary Responsibilities

Key Responsibilities:

  • Act as the liaisn on behalf of the Data Integration Discovery team with external vendors and lead tier 1 support
  • Identify trends that impact ur workflows, work with team members to implement improvements, assist design & engineering teams with root cause analysis of identified problems, act as liaison between internal teams and customer
  • Triage incming customer-facing service issues and cases, analyze trends, and propose prevention plans month over month
  • Identify team success metrics, reprt out process against goals monthly, and work with team to propose solutions to improve success 
  • Facilitate the develpment of the Discovery team’s Sharepoint sites and work across the teams to align on a migration strategy, document management process, and execution plan
  • Participate in data gvernance discussions, work across teams to finalize and harden discovery data standards, and assist in quality auditing to help ensure the standards are met
  • Lead r participate other special projects or initiatives across Content Management as needed


  • 1 year experience wrking with Office 365 suite with emphasis on Excel, Word, Sharepoint, Yammer, Teams, etc.
  • 1 year experience facilitating meetings
  • 1 year experience with SAFe framewrk, basic understanding on lean principles, and experience with scrum and Kanban
  • 1 year experience  with Rally and Tableau a plus
  • Excellent verbal and written cmmunication




  • Knwledge or interest in learning SQL, Python, and Access
  • Presenting t a large audience
  • Gathering requirements and wrking across teams to gain consensus on an execution plan




Objectives to accomplish within 30 days:

  • Prpose a means to organize the Catalog team’s documentation, gain consensus across team, and begin to implement a solution within 30 days  
  • Shadw Catalog Specialist to learn end-to-end catalog workflows, identify 2+ opportunities for improvement, and share with team
  • Partner with Discvery Product Owner to monitor and triage daily escalations from offshore team, partner with onshore team to answer open questions within 24 hrs, analyze escalation metrics overtime, and build out an FAQ resource for offshore teams to reduce redundant questions.


Objectives to accomplish within 60 days:

  • Analyze the last 3-mnths of incoming EDS SIs, identify the top 3 trends, and propose 1 opportunity for improvement
  • Wrk with stakeholders to identify team success metrics and implement a means to measure them.


Objectives to accomplish within 90 days:

  • Once metrics are available, reprt out progress against goals monthly, and facilitate a team discussion to review results and propose solutions to improve success on a quarterly basis 
  • Prpose a means to organize the Pin Pals team’s documentation, gain consensus across team, and begin to implement a solution within 30 days 
  • Shadw EDS Specialist to learn end-to-end EDS workflows, identify 2+ opportunities for improvement, and share with team
  • Identify 3+ pportunities where we can better align EDS and Catalog team workflows, propose to stakeholders, and implement 1 opportunity within 90 days


Communication: Speaks and writes clearly and articulately without being overly verbose or talkative.  Maintains this standard in all forms of written communications, including email. 

Continuous Improvement: Continually focused on improving the responsiveness and quality of the solutions delivered.  Constantly looking for ways to improve. Providing practical ways to apply these changes and inspiring teams to embrace them.

Collaboration:  Works effectively with team members and cross functional teams to accomplish individual, team and organization goals. 

Organization and planning: Plans, organizes, and schedules work in an efficient, productive manner. Focuses on key priorities. Ability to work independently on projects. 

Problem Solver:  Applies critical thinking, troubleshooting and structured problem solving to address root causes.  Proactively identifies and mitigates issues before they arise. 

Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. 

Technology: Use of technology for project management, including email and Rally.

What you also bring, but can’t be taught: Drive - Positive Attitude - Good Judgement - Open Communication – Collaboration – A Desire to Make an Impact - Eager to Understand – Accountability – Decisiveness – You’re a Team Player

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Boston

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