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Customer Training Services Intern

Date: Apr 7, 2021

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

The Customer Training Services Intern is responsible for providing support to the Customer Training Services Team and their key initiatives. Customer Training Services is a team of library industry experts that deliver professional product training, live and on-demand, on all EBSCO products and services across all markets, ensuring subscribers gain the knowledge they need to get the most out of their resources.  

 

Primary Tasks 

  • Assisting with the support of EBSCO Academy, EBSCO’s customer learning management system, including coordinating selection and loading of recorded instructor-led training, captioning eLearning videos, generating activity reports, etc. 

  • Working with Training Specialists on high priority customer projects; assisting with project plan development and maintenance, gathering data through various EBSCO systems, and updating tools and collateral to meet customer needs.  

  • Learning proprietary and standard tools (e.g., Microsoft Office Suite, Tableau, NetCRM, etc.) to help provide meaningful reports and data points for team and customers. 

 

Cultural Competencies

  • Drive 

  • Positive Attitude 

  • Organized 

  • Detail-oriented 

  • Collaborative 

  • Eager to understand 

  • Accountable 

  • Team Player 

 

Skills  

Requirements: 

  • Excellent written and verbal communication skills  

  • Excellent organizational skills and attention to detail 

  • 1+ year(s) experience using Microsoft Office applications (Outlook, Excel, PowerPoint, Word, etc.) 

  • Technical acumen - for assisting in the administration of our learning management system and video production and editing 

Preferred Qualifications: 

  • Experience developing and/or editing video content using Camtasia or other similar programs 

  • Experience working with a learning management system (LMS) 

  • Library industry experience 

  • Experience hosting live sessions via WebEx, Zoom, Teams or other web conferencing tools 

EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

View EEO PDF


Nearest Major Market: Boston

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