Clinical Decision Implementation Manager

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity:

The Clinical Decisions Implementation Manager is responsible for overseeing the successful implementation of EBSCO’s Clinical Decisions products in healthcare settings, which include but are not limited to, hospitals, health systems, and medical schools.  This role involves working closely with healthcare providers, IT teams, and other stakeholders to ensure that the CD products are effectively and efficiently integrated into existing clinical workflows and processes, maximizing value, and improving outcomes. This includes integration with Electronic Health Record systems, Single Sign-on, clinical portals, Infobutton, and more.  

This remote position is U.S.-based only (excluding U.S. territories)

What You’ll Do (Primary Responsibilities):

• Collaborating with EBSCO Clinical Decisions customers and healthcare providers to understand their clinical decision-making needs and requirements.
• Connecting and fostering relationships with clinical sponsors and key decision makers
• Coordinating with external partners to ensure that the products meet the needs of the customer organization.

• Developing and implementing a project plan for the successful deployment of the clinical decision support product. Seeing the project through to the defined end point and ensuring all deliverables have been met and documented.  

• Coordinating with IT teams to ensure that the system is properly configured and integrated with existing systems, including EHR integration, toolbar links, IDP via SAML and SMART on FHIR SSO, HL7 Infobutton & Mobile Device Management (MDM) 
• Monitoring system performance and resolving any issues or challenges that arise and escalating issues internally to provide additional assistance as needed.
• Driving product usage by providing onsite and virtual training and support to superusers, admins and end-users on how to effectively use the system.
• Tracking and reporting on key performance indicators to evaluate the success of the implementation.

• Maintaining strong relationships with EBSCO, customer, and industry contacts to identify appropriate offerings and support for customers.
• Providing input to internally improve processes and from the market for product development and marketing purposes.

Your Team:

You will be welcomed as a member of the Clinical Decisions Customer Success team, a team of about 12 people, closely collaborating with Sales, Marketing, Product Management, and technical teams. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Implementation Manager and your development and career growth.

About You:

• A strong background in healthcare IT, project management, and clinical decision support systems
• Bachelor's degree in healthcare administration, business administration, information technology, or a related field
• Excellent communication and interpersonal skills, as well as the ability to work effectively with a diverse range of stakeholders
• This is a fully remote role and the ability to travel up to 50% of the time or as needed to support implementation projects at various locations is required

What sets you apart:

• Knowledge of healthcare industry trends, regulations, and best practices
• Strong analytical and problem-solving skills, with the ability to identify and address issues that may arise during implementation
• Experience working with cross-functional teams and external partners to achieve project objectives
• Experience with healthcare IT systems, such as electronic health records (EHR) or practice management systems
• Certification in project management (eg PMP)

Our Offer to You:

Target Annual Compensation Range: $73,000 - $104,285.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. 

EBSCO provides a generous benefits program including  

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts  
• Retirement Savings Plan  
• Paid Parental Leave 
• Holidays and Paid Time Off (PTO) 
• Mentoring program 
• And much more! Check it out here: https://www.ebsco.com/about/benefits 

We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day.  We have a wide representation of employee resource groups.  To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion  

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.