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Back Office Systems Platform Leader

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Date: Jan 16, 2018

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.



The Back-Office Systems Platform Leader plays a pivotal role in the creation, implementation and continuous development of a Back-Office Systems platform strategy that involves the transition from predominantly proprietary, legacy based systems and mainframes to an ERP Systems Solution. We are looking for a collaborative leader who enjoys working in a fast-paced, agile team environment, likes to be challenged and values the opportunity to make a difference.


A key member of the newly created Platform Leadership team, the Back-Office Systems Platform Leader will collaborate with Finance and Accounting operations across the enterprise, Customer Support, Sales, Content Licensing, Publisher Relations and Technology, to understand the current systems and business needs to develop and deploy an effective and efficient ERP strategy and solution(s) that support the organization in its strategy. Technically proficient in understanding of system architecture, EIS is looking for the consummate ERP professional that has the passion and drive to lead this effort from concept to implementation. 


Primary Responsibilities:


• Serves as the company’s capabilities and solution expert in Back-Office/ERP platforms and solutions 

• Builds an effective Platform Leadership Team, modeling Lean-Agile values that support the SAFe process across the organization 

• Collaborates with customers and key stakeholders across the organization to conduct customer and stakeholder discovery to define the Back-Office Systems Platform vision, strategy and the creation of an ERP roadmap, identifying key milestones and transition plan over the course of 36 months

• Works in close partnership with Technology teams and other partners to plan, prioritize, develop and deliver ERP capabilities and solutions from an architecture and systems perspective that meet business needs

• Works with Finance & Accounting and other key stakeholders in Sales, Customer Satisfaction, Content & Product Management to determine the kinds of functionality they need EIS to expose for back office operations and client facing systems

• Specifies requirements for current and future needs that support enterprise strategy 

• Develops in-depth knowledge of viable commercial ERP platforms and solutions, analyzing capabilities and cost/benefits and assessing strengths and weaknesses 

• Manages the entire product lifecycle from concept to end of life including strategic planning to tactical activities

• Accountable for planning, prioritizing and budgeting of deliverables

• Accountable for defining the delivery practices that provide high quality ERP solutions and result in high customer satisfaction (internal and external) 

• Drives a solution set across development teams 

• Develops and implement company-side go-to-market plan, working with all departments to execute

• Creates general capability descriptions for the Back-Office Systems and the transition from current systems to an ERP systems solution

• Demonstrates knowledge of the technology stack to create new capabilities 

• Works with key stakeholders in the creation of Epics that reflect technical understanding of the Back-Office Systems capabilities and services 




Role Based Competencies:


• Leadership: Takes ownership of the design, management and implementation of EIS’s Back-Office Systems platform strategy and roadmap and provides the necessary information, direction and feedback to collaborating individuals and teams throughout the process to ensure the expected outcomes are achieved.

• Proactivity/Bias for Action:  Promotes a strong sense of urgency for reaching goals and key deliverables. Acts without being told what to do.  Brings new ideas to the company.  Leads with a results-oriented mindset to meet deadlines. 

• Attitude/Approach:  Possesses a collaborative, non-threatening, and positive disposition.  Willing to change course quickly to gain a desired result. Is not easily discouraged. Strives to exceed expectations and “over deliver” on commitments and deliverables.

• Team-Oriented:  Understands that input from different parts of the business is critical to hear and synthesize.  Able to listen, build trust/consensus (across sometimes disparate teams), and then act.  

• Communication and Presentation: Able to effectively communicate and present technical concepts to technical and non-technical professionals. Demonstrates the ability to communicate complex information clearly and appropriately to a range of audiences.

• Attention to Detail:  Does not let important details slip through the cracks or derail a project.

• Continuous Improvement:  Continually focused on improving processes to do more with existing resources to enable team to be more effective through improved efficiency.

• Moves others to action—Translates the vision and values into day-to-day activities and behaviors; guides and motivates others to take actions that support the vision and values.

• Requirements Analysis: Gathers, organizes and evaluates any information or data needed as input from stakeholders and development team to determine requirements and specifications. 

• Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.

• Honesty/integrity:  Does what is right even when no one is watching.  Earns trust and maintains confidences.  Always behaves in a manner of the highest ethical standards.


Cultural Competencies;


1. Drive: Cares intensely about EBSCO’s success, is tenacious and will not be denied success, finishes and persists until the task is complete, gives 100%, inspires others with thirst for excellence.

2. Positive Attitude: Displays a ‘can do’ attitude, sees ‘bad news’ and problems as opportunities to improve, doesn’t tolerate negativity, doesn’t complain but provides constructive criticism, sees the glass ‘hall full.’

3. Eagerness to Understand: Learns rapidly and eagerly, seeks to understand our strategy, markets, customers and suppliers, is broadly knowledgeable about business and strategy, contributes effectively outside of specialty, contributes effectively outside area of specialty, understands how work relates to company goals to make improvements consistent with these goals, follows facts and draws logical conclusions even if those conclusions differ from the status quo.

4. Sound Judgement: Makes wise decisions despite ambiguity, identifies root causes and gets beyond treating symptoms, separates what must be done well now and what can be improved later, displays solid logic and common sense, focuses on long-term consequences and not just the short-term

5. Collaboration: Collaborates with others to help maximize work accomplished by the group, embraces individual’s different styles and finds time to help colleagues, realizes that seeking and listening to the opinion of others gains insight and builds team accountability, shares information broadly so that everyone benefits, seeks the best ideas for EBSCO regardless of their source and understands that ego is a career killer.

6. Open Communication: Communicates directly with fact-based positions while avoiding unnecessary confrontation, willing to tell people what they need to hear in a respectful way, is concise and articulate in speech and writing, treats people with respect independent of their status or views, says what you think in a professional manner, listens well to better understand.

7. Accountability: Self motivating, self-aware, self-disciplined and self-improving, proactively does what needs to be done, acknowledges problems, takes responsibility, determines what can be done to solve the problem, acts and demonstrates the ‘See It, Own It, Solve It and Do It’ characteristics described in The Oz Principle.

8. Trust & Respect: Assumes the best in people and their intent to do the right thing, communicates professionally always, treats others as though they like to be treated, experiments, takes initiative and learns from mistakes, doesn’t look to blame individuals, but rather seeks fault in the systems and processes that allow problems to occur and fixes them, gives credit to those deserving of it.


Required Qualifications:


• BA or BS in Business or related field, BSEng

• 8+ years product and technical management experience, implementing complex, cross-functional solutions.

• 2+ years’ experience working with and managing large Systems Integration

• 2+ years’ working experience in Agile methodology or SAFe


Preferred Qualifications:


• Master’s degree in Business or related field

• 10+ years Management and Strategy experience in the areas of Knowledge and Asset management and Intellectual Property experience and operations and Library purchasing experience

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Boston

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