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Agile Development Manager, EBSCO Health 1

Date: May 29, 2019

Location: Durham, NC, US, 27713

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Agile Development Manager
EBSCO Information Services has an exciting opportunity for an Agile Development Manager on the EBSCO Health team working in the Durham NC office.  This manager is a leader who guides, coaches and mentors software engineers in the design, development, delivery, and operation of premier evidence-based clinical decision support solutions. This person will lead teams committed to meeting the diverse needs of healthcare organizations around the world.


Primary Responsibilities:
•    Manage 3 functional development teams of 7-9 developers with a focus on team culture, quality, and operations.  Act as a supportive leader to teams so that they are enabled to maximize the value they can deliver to the business. Foster and enable software craftsmanship and innovation.
•    Advocate quality through collaboration on test automation strategies and guidance of efforts to engineer quality into products.  Implement and maintain measurements across teams to monitor and sustain product quality.
•    Work directly with product owners, business representatives and software architects to provide business solutions from inception to operation.  Stay abreast of industry/technology trends relevant to the Software Engineering discipline.  Be a guardian of world-class customer experience. 
•    Implement operational capabilities to provide monitoring, alerting, and on-call rotation within the teams.  Ensure that operational performance meets expectations of Service Level Agreement commitments.  Own the tracking of current cloud infrastructure costs, forecast cost increases, and drive cost savings efforts.
•    Live the principles behind the Agile Manifesto and SAFe framework in all interactions and equip the team to do the same.


Role-Based Competencies:
Leadership: Creates the vision, sets the direction and objectives, then motivates and guides others to take actions that support the vision (continually ensuring the focus remains on the customer and business objectives).
Collaboration:  Works effectively with team members and cross-functional teams to accomplish individual, team and organization goals.
Accountability and Persistence:  Holds self and others accountable for measurable high-quality, timely and cost-effective results.  Expects personal and team performance to be the best.  Determines objectives sets priorities, and delegates work. Accepts responsibility for mistakes. Demonstrates tenacity and willingness to go the distance to get something done.
Communication: Ability to communicate technical information to non-technical audiences. Ability to lead a team by exhibiting strong oral, written, and interpersonal skills.


Cultural Competencies:
•    Drive
•    Positive Attitude
•    Good Judgement
•    Open Communication
•    Collaboration
•    Desire to Make an Impact
•    Eager to Understand
•    Accountable
•    Decisive
•    Team Player 


Bachelor’s Degree in computer science or related technical field
10+ years’ experience in software design and development
3+ years’ experience as a senior team lead or manager in an agile SW development environment
3+ years’ experience in agile/Scrum/Kanban/SAFe
2+ years’ experience with Java development
2+ years’ experience with Cloud-based solutions and operations
Proven track record in fostering, grooming, and growing self-governed teams
Proven track record in attracting new talent and retaining key talent
Conflict resolution and coaching
Change management and coaching
Ability to quickly understand and assess the technical aspects of our products and components
Ability to advise on best practices (architecture, implementation, team dynamics, etc.)
Preferred Qualifications:
Superb communication and presentation skills
Capable of contributing technically when necessary
Effective knowledge of software design patterns, algorithms, data structures, and modern programming techniques

Relevant experience:
Test automation strategy
DevOps solutions, Continuous Integration, Continuous Delivery (CI/CD)
Operational expertise for cloud-based solutions (AWS)
Database design and data architecture
Data pipeline and data ingestion systems
Microservices architecture
Scaled Agile Framework for Enterprises (SAFe)

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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