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Training Specialist

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Date: Jan 8, 2018

Location: INDIA, AS, IN, 110006

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.


Training Specialist


The Training Specialist’s primary function is to independently execute the regional training plan, developing and delivering customer training regarding EBSCO products, services, and enhancements. This includes the creation and maintenance of training outlines and presentations, as well as delivery of both onsite and online training for customers. The Training Specialist must be able to travel up to 60% of the time, must be an expert in EBSCO products and services, and must remain abreast of product changes in order to share updates with customers.

Primary Responsibilities:

  • Work with Senior Sales Managers, Indian Training Manager and Customer Success Manager to develop a regional training plan.
  • Arrange and deliver product training for customers within an assigned geographic territory.
  • Research and customize training presentations & materials as necessary for various customer sites.
  • Arrange personal travel schedules within EBSCO travel & expense guidelines.
  • Conduct online customer trainings regarding EBSCO products and services.
  • Respond to all incoming training requests from inside and field sales representatives, from Customer Success and Customer Satisfaction employees, as well as from direct customer requests.
  • Track and report on all training activities, providing monthly metrics regarding frequency and quality of training.
  • Maintain detailed product knowledge, including understanding of future enhancements.
  • Assist in the creation and translation of customer success documents designed to improve the experience and success of the customer, including Help Sheets, tutorials, presentations, lesson plans, and train-the-trainer outlines.
  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality.

Cultural Competencies:

  • Drive
  • Positive Attitude
  • Good Judgement
  • Open Communication
  • Collaboration
  • Desire to Make an Impact
  • Eager to Understand
  • Accountable
  • Decisive
  • Team Player 

Requirements:

  • 2+ years of training delivery experience
  • Excellent writing and verbal communication skills
  • Proficient in spoken and written English
  • Excellent organizational skills
  • Refined oral presentation skills
  • Customer support or interaction experience in a business environment
  • Understanding of instruction evaluation methods
  • Technology acumen – able to quickly learn & apply technology skills for manipulating online training 
  • Ability to operate a personal computer up to 8 hours a day
  • Ability to present to an audience
  • Ability to stand and present up to 5 hours per day
  • Ability to travel internationally, both driving and flying, to customer sites across country/region, as well as to EBSCO headquarters in the United States

Preferred Qualifications:

  • Excellent organizational skills
  • Refined oral presentation skills
  • Customer support or interaction experience in a business environment
  • Understanding of instruction evaluation methods
  • Technology acumen – able to quickly learn & apply technology skills for manipulating online training


Employee policies and benefits vary by location.

EBSCO Information Services is a company headquartered in the United States and the personal information collected on its websites may be sent to, stored or processed in the United States, or to any other country in which EBSCO Information Services or its affiliates, subsidiaries or agents maintain facilities. While EBSCO Information Services is committed to providing your voluntarily disclosed employment application information with a reasonable level of privacy protection, you should know that the general level of protection for personal information in the United States may not be the same as that provided in other countries. By using the EBSCO Information Services website and/or providing EBSCO Information Services with personal identifiable information, you fully understand and unambiguously consent to the transfer and the collection and processing of such information in the United States.

Requirements:

  • 2+ years of training delivery experience
  • Excellent writing and verbal communication skills
  • Proficient in spoken and written English
  • Excellent organizational skills
  • Refined oral presentation skills
  • Customer support or interaction experience in a business environment
  • Understanding of instruction evaluation methods
  • Technology acumen – able to quickly learn & apply technology skills for manipulating online training 
  • Ability to operate a personal computer up to 8 hours a day
  • Ability to present to an audience
  • Ability to stand and present up to 5 hours per day
  • Ability to travel internationally, both driving and flying, to customer sites across country/region, as well as to EBSCO headquarters in the United States

Preferred Qualifications:

  • Excellent organizational skills
  • Refined oral presentation skills
  • Customer support or interaction experience in a business environment
  • Understanding of instruction evaluation methods
  • Technology acumen – able to quickly learn & apply technology skills for manipulating online training


Employee policies and benefits vary by location.

EBSCO Information Services is a company headquartered in the United States and the personal information collected on its websites may be sent to, stored or processed in the United States, or to any other country in which EBSCO Information Services or its affiliates, subsidiaries or agents maintain facilities. While EBSCO Information Services is committed to providing your voluntarily disclosed employment application information with a reasonable level of privacy protection, you should know that the general level of protection for personal information in the United States may not be the same as that provided in other countries. By using the EBSCO Information Services website and/or providing EBSCO Information Services with personal identifiable information, you fully understand and unambiguously consent to the transfer and the collection and processing of such information in the United States.

EBSCO Information Services is a company headquartered in the United States and the personal information collected on its websites may be sent to, stored or processed in the United States, or to any other country in which EBSCO Information Services or its affiliates, subsidiaries or agents maintain facilities. While EBSCO Information Services is committed to providing your voluntarily disclosed employment application information with a reasonable level of privacy protection, you should know that the general level of protection for personal information in the United States may not be the same as that provided in other countries. By using the EBSCO Information Services website and/or providing EBSCO Information Services with personal identifiable information, you fully understand and unambiguously consent to the transfer and the collection and processing of such information in the United States.


Job Segment: Training, Field Sales, Operations, Sales, Customer Service