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Training Specialist

Date: Apr 19, 2021

Location: Enfield, ENG, GB, EN1 3XA

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that seeks to motivate, to inspire, and to provide growth opportunities to its employees. If you are looking to join a team like ours, we encourage you to explore our unique opportunities.

We are currently recruiting for a Training Specialist to provide training support for our customers by independently executing the regional training plan, developing and delivering customer training regarding EP products, services, and enhancements. This includes the creation and maintenance of training outlines and presentations, as well as delivery of both onsite and online training for customers.  To be suitable for this role you must be able to travel up to 60% of the time and be an expert in EP products and services.

 

 

The successful candidates will take pride in their work, be able to pick up new systems and processes quickly and work in an efficient and effective way whilst under pressure.

 

Primary Responsibilities:

 

Training development

  • Work with Senior Sales Managers to develop a regional training plan
  • Arrange and deliver product training for customers within an assigned geographic territory
  • Research and customise training presentations & materials as necessary for various customer sites
  • Arrange personal travel schedules within EBSCO travel & expense guidelines
  • Conduct online customer trainings regarding EP products and services
  • Respond to all incoming training requests from inside and field sales representatives, from Customer Success and Customer Satisfaction employees, as well as from direct customer requests
  • Track and report on all training activities, providing monthly metrics regarding frequency and quality of training
  • Assist in the creation and translation of customer success documents designed to improve the experience and success of the customer, including Help Sheets, tutorials, presentations, lesson plans, and train-the-trainer outlines
  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality

Personal Development

  • Actively involved in setting personal objectives and strive for 100% achievement
  • Attend all recommended and appropriate training sessions
  • Use available tools to measure personal productivity
  • Take personal responsibility for own role in achieving department and organisational strategic objectives

Maintain detailed product knowledge, including understanding of future enhancements

 

 

 

 

Experience and Knowledge:

 

  • Select and tailor information to present to a given audience
  • Stamina to stand and present for potentially up to 5 consecutive hours
  • Refined oral presentation skills
  • Ability to travel to visit customer sites across country/region, as well as to EP headquarters in the United States
  • Customer support or interaction experience in a business environment
  • Understanding of instruction evaluation methods
  • Technology acumen – able to quickly learn & apply technology skills for manipulating online training 

 

 

Qualifications:

  • 2+ years of training delivery experience


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