Implementation Consultant, FOLIO 1

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Do you want to change the Library Industry by paving the road for more openness and flexibility industry?

We are in the process of strengthening our distributed team of FOLIO Implementation Consultants, and we hope that you want to join us!

EBSCO FOLIO Consulting Services supports a vibrant community-enabled ecosystem of innovation, openness, and choice with solutions that combine the open-source FOLIO with EBSCO Data Services, and Professional Services. Experience in academic libraries, an enthusiasm to participate in an open-source community, and a passion to be a valued part of the future of library systems make you a perfect fit.

The Implementation Consultants provide the support clients need as they go live on FOLIO and beyond. We analyze, document, and try to understand the client’s data and workflow processes. And most importantly, work with clients to ensure that they are using FOLIO to support their workflow as FOLIO evolves.

Depending on the client’s needs, we provide a wide range of professional services, ranging from project management, workflow analysis, systems architecture support, data analysis, custom programming, systems integration, training, acting on the client’s behalf in the FOLIO community and much more

Responsibilities:

The Implementation Consultant is responsible for leading large successful FOLIO implementation projects at academic libraries. Supported by a deep bench of specialists and subject matter experts, this position will help sharpen and drive EBSCO’s implementation methodology.

A successful candidate will be a results-oriented individual with a powerful blend of library industry and technology acumen, and proven experience with project management, team leadership, creative problem-solving, and customer relationship management.

You will take part in the continuous refinement and scaling of our services.

Role-Based Competencies:

• Accountability and Persistence: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Expects personal and team performance to be the best. Determines objectives sets priorities, and delegates work. Accepts responsibility for mistakes. Demonstrates tenacity and willingness to go the distance to get something done.
• Attention to detail: does not let important details slip through the cracks or derail a project.
• Business Analysis: Evaluates many competing factors to form sound judgments and recommendations that balance current and anticipated business and technology needs.
• Communication and Presentation: Able to effectively communicate and present library and technical concepts to technical and non-technical professionals. Speaks and writes clearly and articulately without being overly verbose.
• Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude.
• Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Organization and planning: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Technically Savvy: Highly knowledgeable on current and proven library systems-related technologies and proactively seeks to gain knowledge and understanding of evolving technologies that could have a positive impact on current systems, software, data, and tools.

Required Qualifications:

• College/university degree
• 5-10 years in ILS Management/Implementation or Library experience
• Ability to travel.
• Ability to attend online meetings during US business hours (Eastern - Pacific)

Preferred Qualifications:

• Training and/or experience in project management
• History of successful change management and collaboration, including with library consortia or large organizations
• Master’s degree in Library Science or Information Systems
• Presentation and meeting facilitation skills and working knowledge of adult training and learning methodologies
• Experience with electronic resource management
• Prior engagement with the FOLIO community
• Ability to pass/ willingness to take a government background check (for certain customers)
• Ability to work a flexible daily schedule which might span early mornings and late evenings with a break between. 

Those who apply with a Cover Letter will be given more consideration in the hiring process. 

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.