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Customer Service Account Manager - Swedish Speaking (Maternity Coverage)

Date: Apr 27, 2021

Location: Enfield, ENG, GB, EN1 3XA

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that seeks to motivate, to inspire, and to provide growth opportunities to its employees. If you are looking to join a team like ours, we encourage you to explore our unique opportunities.

We are currently recruiting for a Swedish speaking Customer Account Manager to look after a portfolio of customers based in Sweden and other Nordic countries.

 

The successful candidate will take pride in their work, be able to pick up new systems and processes quickly and work in an efficient and effective way whilst under pressure.

 

The successful candidate will be expected to commute to and work from our office in New Barnet.

 

 

The Post:

 

Key Responsibilities:

 

  • Manage a portfolio of customers meeting their day to day requirements
  • Take responsibility for customer loyalty within the remit of the role
  • Reassure customers, educate and train them in best practice
  • Take responsibility for account retention within the remit of the role
  • Find solutions to problems
  • Resolve problems efficiently with minimum impact on the customer
  • Communicate effectively with customers and colleagues: gather, interpret and act on information
  • Use business acumen to strike the balance between what’s best for the customer and best for the business
  • Demonstrate good office skills: IT literate, time management, prioritisation and organisation
  • Demonstrate good interpersonal skills

 

 

 

The Candidate

 

Essential experience and requirements:

 

  • Fluent in Swedish and English Languages
  • 2-3 years’ previous experience in a customer Service support environment
  • Demonstrable employment stability with a minimum of 1 year plus service with the same company or a progressive career path in customer services
  • Strong Microsoft Office skills
  • Excellent and building and maintaining customer relationships
  • Excellent communication skills both verbally and written
  • Excellent telephone manner
  • Able to work well in a team as well as independently
  • Ability to grasp in-house systems quickly
  • Ability to multi task and resolve problems
  • Strong work ethic with desire to achieve and maintain high standards
  • Works well under pressure and to deadlines


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