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Customer Account Manager - Swedish Speaking

Date:  Jun 19, 2022
Location: 

Enfield, ENG, GB, EN1 1AA

Onsite or Remote:  Onsite
Company Name:  EBSCO Information Services

EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

 

 

Key Responsibilities:

 

  • Manage a portfolio of customers meeting their day to day requirements
  • Take responsibility for customer loyalty within the remit of the role
  • Reassure customers, educate and train them in best practice
  • Take responsibility for account retention within the remit of the role
  • Find solutions to problems
  • Resolve problems efficiently with minimum impact on the customer
  • Communicate effectively with customers and colleagues: gather, interpret and act on information
  • Use business acumen to strike the balance between what’s best for the customer and best for the business
  • Demonstrate good office skills: IT literate, time management, prioritisation and organisation
  • Demonstrate good interpersonal skills

 

 

 

The Candidate

 

Essential experience and requirements:

  • Previous experience in a customer Service support environment
  • Fluent in Swedish both written and verbal
  • Demonstrable employment stability with a minimum of 1 year plus service with the same company or a progressive career path in customer services
  • Strong Microsoft Office skills
  • Excellent and building and maintaining customer relationships
  • Excellent communication skills both verbally and written
  • Excellent telephone manner
  • Able to work well in a team as well as independently
  • Good at problem solving and investigating sometimes complex queries
  • Ability to grasp in-house systems quickly
  • Ability to multi task and resolve problems
  • Strong work ethic with desire to achieve and maintain high standards
  • Works well under pressure and to deadlines

 

 

 


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