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Customer Account Manager - Finnish-speaking

Date: May 12, 2019

Location: London, ENG, GB, EN1 3XE

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that seeks to motivate, to inspire, and to provide growth opportunities to its employees. If you are looking to join a team like ours, we encourage you to explore our unique opportunities.

We require an individual looking to join a growing company, who takes pride in their work and is dedicated to providing exceptional account management and customer focus to a portfolio of clients.

 

 

Key Responsibilities:

  • Manage a portfolio of customers meeting their day to day requirements
  • Take responsibility for customer loyalty within the remit of the role
  • Reassure customers, educate and train them in best practice
  • Take responsibility for account retention within the remit of the role
  • Find solutions to problems
  • Resolve problems efficiently with minimum impact on the customer
  • Communicate effectively with customers and colleagues: gather, interpret and act on information
  • Use business acumen to strike the balance between what’s best for the customer and best for the business
  • Demonstrate good office skills: IT literate, time management, prioritisation and organisation
  • Demonstrate strong interpersonal skills

 

 

Essential requirements:

  • Relevant experience working in a similar role
  • Fluent in Finnish, both written and verbal.  Swedish language as well would be desirable.
  • Strong Microsoft Office skills
  • Excellent and building and maintaining customer relationships
  • Excellent communication skills both verbally and written
  • Excellent telephone manner
  • Able to work well in a team as well as independently
  • Ability to grasp in-house systems quickly
  • Ability to multi task and resolve problems
  • Strong work ethic with desire to achieve and maintain high standards
  • Works well under pressure and to deadlines
  • Strong work ethic
  • Excellent organisational and time management skills
  • Multitasker and problem solver

 


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