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Contracts Coordinator

Date:  Feb 28, 2023

Enfield, ENG, GB, EN11BB

Onsite or Remote:  Hybrid
Company Name:  EBSCO Information Services

EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.



We require an individual looking to join a growing team, who takes pride in their work and is dedicated to providing exceptional administrative coordination and support.



  1. The Post:


Key Responsibilities:


  • Manage the tenders process from start to finish by consulting with the Sales team and liaising with the customer when necessary
  • Liaise with Sales Support/Technical Support and other departments to identify and maintain updated tender responses for the UK/Nordic markets (in English)
  • Coordinate translation of text into relevant Nordic language and handle translation when appropriate
  • Coordinate special pricing on database and software products with the relevant Sales Rep
  • Assist Sales with billing terms/handling charge information
  • Create/Update SLAs and Business Proposals with Sales when necessary
  • Track ongoing quotation/tenders issues in order to be able to report progress to all customers, internal and external
  • Maintain contracts/agreements and coordinate appropriate extensions when required
  • Compile financial information and assist with evaluation of pricing decisions for both tenders and quotations
  • Prepare and circulate regular consortium and financial reporting
  • Maintain NetCRM and ensure updates are performed in accordance with requirements
  • Support the conference/exhibitions/events process
  • Support social media and marketing activities



  1. The Candidate


Essential requirements:

  • Fluent in Norwegian
  • High level of written communication
  • Impeccable attention to detail
  • Intermediate level of competence with the Microsoft Office suite,  particularly Word, Excel and Outlook
  • Proven administrative experience, ideally working within a role dealing with contracts or the bidding process
  • Able to grasp in-house systems quickly
  • Evidence of working to deadlines in a pressurised environment
  • Strong organisational skills
  • Able to establish good working relationships with an array of different departments



  • Tender or Bid writing experience are highly desirable
  • Experience of business writing is essential
  • Experience of managing high volume workloads and working to tight and conflicting deadlines
  • Results driven
  • Excellent communication skills both verbally and written


Skills & behavioural qualities:

  • Articulate
  • Initiative and pro-active
  • Resourceful
  • Professional
  • Demonstrates Business acumen
  • Strong organisational and time management skills
  • Strong work ethic with a desire to achieve and maintain high standards
  • Enjoys taking on different tasks/projects occasionally
  • Will adhere to company rules and directions well
  • Ability to multi task and resolve problems


General Information

This role will be based part of the week from home and part of the week from our office in Enfield



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