Share this Job

Digital Discovery Librarian

Date:  Oct 10, 2021

Edmonton, AB, CA, T6E 1X7

Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.


EBSCO's Stacks division in Edmonton, Alberta, is seeking an enthusiastic and service-oriented Digital Discovery Librarian. The successful candidate will be a vital member of the Stacks team and work with the Product and Development teams to ensure that our customers' library systems and digital content seamlessly integrate with the Stacks platform. The incumbent will leverage user experience principles and assessment methodologies to develop searching, browsing, and indexing solutions that will meet the emerging needs of the Stacks customer base. The successful candidate will also be responsible for managing the internal Stacks Knowledge base and provide technical support and product training.  

As the ideal candidate, you have demonstrated experience managing library systems, working with vendors, and launching new digital services. Diplomatic and collaborative, with superb technology and organizational skills, you excel in team and remote work environments. 


Primary Responsibilities 

  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements to improve product quality 
  • Work with customers on the integration of the library systems and digital content into the Stacks platform  
  • Manage the internal Stacks Knowledge base 
  • Provide technical support  
  • Provide production demonstrations 
  • Assist with user research, market research, and usability testing 
  • Prepare reports and visualizations by gathering data from databases, spreadsheets, and analytics platforms 
  • Assist in planning and development of training material for customers 



Required Qualifications 

  • Master's degree in Library and Information Sciences from an ALA-accredited institution 
  • 5 years of professional experience providing primary support for an integrated library system or library service platform 
  • Ability to communicate clearly and effectively to technical and non-technical audiences 
  • Experience in working in a fast-paced environment with shifting priorities 
  • Knowledge of OpenURL resolvers, proxy services, digital repositories, and interlibrary loans 
  • Knowledge of current and emerging standards, formats, and protocols used in library systems, such as MARC, BIBFRAME, OpenURL, KBART, XML, Linked Data and RDF, OAI-PMH, SIP2 and Z39.50 
  • Proficient in Microsoft Office 365 


Preferred Qualification: 

  • Passionate about EBSCO products 
  • Knowledge of Identity Access Management protocols, such as OAuth, OpenID Connect, SAML, Federation 
  • Experience with Google Analytics, Matomo, others 
  • Experience in PHP, JavaScript, SQL, CSS, and other tools and languages         commonly employed in web projects 
  • Experience in managing discovery layers such as Encore, Summon, or Primo, 
  • Experience with administrating CMSs (Drupal, WordPress, Others)  
  • Experience with Atlassian JIRA and Confluence 

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Job Segment: Developer, Drupal, SQL, Database, XML, Technology