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Business Analyst: Solution Analyst

Date: Jul 6, 2019

Location: Edmonton, AB, CA, T6E 1X7

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

EBSCO’s Stacks division in Edmonton, Alberta is looking for a new Systems Analyst to join their team. Stacks is a web-based content management system (CMS) that provides librarian’s with everything they need to create and manage digital research experiences. Due to the robust nature of the Stack’s software, staff is allocated to provide critical support for the customer base, and this person will be a key team member performing detailed research and analysis in support of customer operations.

Responsibilities include:

* Provides consultation and recommendations to achieve customer goals using the EBSCO SaaS Suite of Products and Professional Services

* Displaying fluency in EBSCO’s suite of software products including Stacks, EDS, OpenAthens and more.

* Responsible for scoping and costing solutions. Will work closely with Solution Consultants & Stacks Product Teams.


Required Skills:

* 1-3 years of experience as a Business Analyst, or similar.

* Experience costing software solutions, OR API integrations, OR scoping APIs and web services

* 1-3 years of experience in an system analyst, technical support, library website sales or similar role.


Preferred Skills:

* Bachelor’s degree

* Strong communication skills both written and verbal

* Passionate about EBSCO SaaS Solutions with a focus on strong customer service

* Previous experience working on or with library web presences is preferred

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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