Product Engagement Specialist

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

At NoveList, we believe that books and libraries have the power to transform lives. We develop innovative solutions for libraries that support them in helping readers and engaging their communities.

We're looking for a Product Engagement Specialist to write, record, and create materials ensuring that our customers and users are successful in using our products. Also handles regular communications with customers and staff regarding product features and updates. This person will become an expert in NoveList products/features while using their communication skills to convey complex information in a clear, concise manner.

This position is based in our Durham, NC office and reports to the Director of Sales and Marketing for NoveList.

Responsibilities:

• Write clear, concise, user-friendly help and training materials
• Create/select appropriate graphic images to accompany the materials
• Create recorded online training tutorials
• Upload materials to the appropriate channels, including knowledgebase, product help console, YouTube, etc.
• Maintain the entire collection of documentation and training materials, ensuring that materials are up to date and comprehensive
• Maintain detailed product knowledge
• Coordinate activities with other team members

Required:

• Bachelors degree or equivalent experience
• 1 year experience related to marketing, training, and/or customer support
• 1 year experience with HTML and using a content management system
• 1 year experience with Microsoft Office programs (Word, Excel, PowerPoint, Publisher)

Desired:

• 1 year experience working or volunteering in a public library, or equivalent knowledge
• Ability to prioritize tasks; strong organizational and project management skills
• Prior experience with NoveList products or readers' advisory

EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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