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Publisher Operations Manager

Date: May 8, 2021

Location: Didcot, ENG, GB, OX11 7WB

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that seeks to motivate, to inspire, and to provide growth opportunities to its employees. If you are looking to join a team like ours, we encourage you to explore our unique opportunities.


The Publisher Operations Manager is responsible for coordinating all operational aspects of vendor selection and book purchasing as part of the execution of our GOBI Library Services unit in the UK, the leading book supplier to academic libraries worldwide. The role manages the buying relationships with publishers and/or their distributors as well as overseeing the order processing and  the fulfilment statuses of customer orders across all print titles. Additionally, the candidate will support the teams managing the subscription and standing orders process and the profiling of new titles. This is a key role within an expanding organisation managing a team of mixed capabilities.

Acting as a deputy to the Head of Operations, the Publisher Operations Manager will be expected to provide commercial advice to Operations and Senior Management and to participate in specific initiatives where appropriate. We are looking for a personality that can provide process, procurement and commercial leadership and drive, influence, understand and negotiate projects with internal and external parties and suppliers. This role will  be expected to confidently step in as a back-up for the Head of Operations (HOO) when necessary.


Key Responsibilities:

  • Managing 11 reports overall. Carrying out people management responsibilities in accordance with the organisation's policies.
  • Developing strategies for supplying books in a manner that meets customer expectations for pricing/availability/speed of supply utilising a cost-effective approach.
  • Directing the development and use of the buying processes used by the Procurement team to discover forthcoming titles, forecast their demand, and ordering of books.
  • Directing the development/ best practices used to research, process and claim customer orders; and to maintain current status of items and orders.
  • Developing and maintaining business relationships and terms with our publishers and book suppliers.
  • Monitoring and managing workload with Approvals team ensuring accuracy and a wide selection of material for Approval customers.
  • Managing/implementing budgetary goals and strategies, measuring and evaluating results.
  • Working with the rest of the management team to complete tenders to win new business. Understanding the tender process within a public institution / Educational/ Governmental environment.
  • Communicating with departments throughout the company as well as outside the organisation to ensure that service levels and company objectives are met. Establishing tools for monitoring and reporting Key Performance Indicators (KPIs).
  • Providing regular reporting and metrics on the departmental/business unit performance
  • Communicating company objectives, policies, programmes and schedules ensuring they are well understood. Developing sound strategies to meet the needs of the business units.
  • Developing and maintaining strong employee relations and providing guidance to and direction to all team members with a view towards their personal and professional development.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems,
  • Over time understanding the overall operational and commercial aspect of the business with the view to lead and direct all teams where necessary as requested or in the absence of the HOO.


Skills & Experience:

  • Degree level education (or equivalent) desirable
  • Minimum five years’ experience in Procurement essential. Experience in the Bookselling or Publishing industry preferred.
  • Record of success applying technology to forecast product demand and manage inventory.
  • Strong leadership and planning ability
  • Unparalleled organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Must possess strong interpersonal skills and be a confident leader.
  • 5+ years of MS Office experience with advanced MS Office skills and experience with WMS, ERP or similar business systems.
  • Outstanding analytical skills – ability to analyse and interpret large volumes of data to monitor spend and profitability

Role-Based Competencies

  • Strong Leadership/strategic thinker
  • Commercially minded
  • Drive for continuous improvement, self-managing, and ability to implement change as needed
  • Builds commitment and overcomes resistance
  • Ability to collaborate across departments at all levels as well as give direction if and when required by the HOO
  • Coaches and develops others. Listens, supports and directs colleagues.
  • Problem solver in all situations
  • Analytical skills
  • Develops new approaches to meeting customer needs
  • Empowers and motivates others to perform well and think for themselves

Cultural Competencies

  • Positive Attitude
  • Good Judgment
  • Open Communication
  • Collaboration
  • Desire to Make an Impact
  • Eager to Understand
  • Accountable
  • Assertive and Decisive
  • Team Player

Job Segment: Operations Manager, Manager, Supply, Procurement, Operations, Management