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Customer Service Administrator

Date:  Jan 18, 2023

Didcot, ENG, GB, OX11 0AE

Onsite or Remote:  Onsite
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Customer Service Administrator - (maternity cover for 12 months, Spanish or Italian Language desirable) -  Didcot, Oxfordshire, England

Primary responsibility for supporting the Customer Service Department. Providing administrative and system support to the team who provide customer service support to librarian and business customers across Europe.


Key Responsibilities:


  • Supporting a team of Customer Service Account Managers in administrative tasks such as.

    • Processing orders

    • Processing credits

    • Updating account details

    • Managing customer claims

    • Producing sales report data

  • Communicate in a professional and courteous manner information regarding customer account and service matters to Sales, Operations, and other stakeholders.

  • Work collaboratively with cross functional operating teams to solve problems and to prevent customer errors.

  • Respond to customer requests quickly, accurately and meticulously in a professional and courteous manner.

  • Troubleshoot digital and print acquisition issues and related technical services such as cataloging records and electronic invoicing.

  • Proactively monitor and manage customer live orders communicating delays and working closely with the purchasing team to manage orders in progress.

  • Take on projects on an ad hoc basis.


Skills & Experience:


  • High level of oral and written communication essential.

  • Excellent knowledge and experience of Microsoft Applications (Outlook, Word, Excel and Access) is essential.

  • Experience in working in order management systems and CRM systems is preferred.

  • Ability to prioritise work and meet deadlines.

  • A strong analytical and technical understanding.

  • European language desirable either Spanish or Italian.



We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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