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Customer Account Manager

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Date: Jan 3, 2018

Location: Didcot, ENG, GB, OX11 7WB

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

We require an individual looking to join a growing company, who takes pride in their work and is dedicated to providing exceptional customer service and support to a portfolio of clients and takes on overall responsibility for their dedicated customer portfolio.

 

 

Key Responsibilities:

  • Manage a portfolio of customers meeting their day to day requirements
  • Take responsibility for customer loyalty within the remit of the role
  • Reassure customers, educate and train them in best practice
  • Take responsibility for account retention within the remit of the role
  • Find solutions to problems
  • Resolve problems efficiently with minimum impact on the customer
  • Communicate effectively with customers and colleagues: gather, interpret and act on information
  • Use business acumen to strike the balance between what’s best for the customer and best for the business
  • Demonstrate good office skills: IT literate, time management, prioritisation and organisation
  • Demonstrate good interpersonal skills

 

Essential experience and requirements:

  • 2 years’ + previous experience in a customer service support environment
  • Strong Microsoft Office skills
  • Excellent at building and maintaining customer relationships
  • Excellent communication skills both verbally and written
  • Excellent telephone manner
  • Able to work well in a team as well as independently
  • Ability to grasp in-house systems quickly
  • Ability to multi task and resolve problems
  • Strong work ethic with desire to achieve and maintain high standards
  • Works well under pressure and to deadlines

EBSCO Information Services is a company headquartered in the United States and the personal information collected on its websites may be sent to, stored or processed in the United States, or to any other country in which EBSCO Information Services or its affiliates, subsidiaries or agents maintain facilities. While EBSCO Information Services is committed to providing your voluntarily disclosed employment application information with a reasonable level of privacy protection, you should know that the general level of protection for personal information in the United States may not be the same as that provided in other countries. By using the EBSCO Information Services website and/or providing EBSCO Information Services with personal identifiable information, you fully understand and unambiguously consent to the transfer and the collection and processing of such information in the United States.


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