Manager - Book Processing

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Manager – Book Processing

Mission

The Manager – Book Processing directs and oversees all aspects of GOBI’s Book Processing operations, policies, objectives, and initiatives. Develops processes and service standards focused on improving efficiency and quality while leading a warehouse-based team of motivated employees dedicated to providing exemplary value-added services to our customers worldwide.

GOBI Library Solutions provides print and digital content, supporting collection management and technical services to academic, research and special libraries throughout the world. GOBI Library Solutions has 300 employees with customers in 90 countries and is headquartered in Contoocook, NH, USA. GOBI is a division of EBSCO Information Services.

Primary Responsibilities

• Takes a strategic and operational leadership role responsible for the development, continuous improvement, and delivery of value-added processes and services. Leads the development of operational requirements, processes and technology required to deliver shelf-ready print materials to our customers.
• Manages ~30 (primarily) warehouse-based employees. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
• Provides productivity and quality feedback and coaching to the Book Processing team and shares with management team regularly. Enhances performance by setting clear, accountable performance measures.
• Communicates with departments throughout the company as well as outside the organization to overcome obstacles and assure department and company objectives are met. Establishes tools for monitoring and reporting Key Performance Indicators (KPIs).
• Establishes goals and initiates special projects to continuously improve Book Processing effectiveness and the customer experience.
• Works with Operations Management, Customer Service, Library Technical Services, Information Systems, Sales, Product Management and others to develop and implement processes and systems with an objective of improving quality, responsiveness, productivity and customer experience. Promotes the continuous improvement (Lean) process.
• Communicates company and department objectives, policies, programs and schedules ensuring they are well understood. Develops sound strategies to meet the needs of the business.
• Manages/implements budgetary goals and strategies, measures and evaluates results.
• Provides guidance and direction to all staff members with a view towards their personal and professional development. Develops and maintains, through communications and delegation of authority, an atmosphere that encourages creativity and motivates personnel to assume greater responsibility.
• Develops and maintains sound employee relations and participates in the implementation and administration of personnel policies and procedures.
• Develops familiarity with industry trends, current topics and developments in the industry.
• Completes special projects or assignments as assigned.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills including ability to write reports, business correspondence, and procedure documents and effectively present information as well as respond to questions from customers, managers, and employees
• Strong leadership and planning ability.
• Must possess strong interpersonal skills.
• 5+ years of MS Office experience, well developed analytical skills.
• Experience with ERP, WMS or similar business systems.
• While performing the duties of this job, the employee is regularly required to sit in front of a personal computer 6-7 hours a day, use hands and fingers, reach with hands and arms, talk and hear. Specific vision requirements include close vision. The noise level in the work environment is usually moderate.

Preferred Qualifications

• Advanced degree is Business/Management or similar.
• Record of success implementing LEAN or similar methodologies in the workplace.

Role-Based Competencies

• Ability to collaborate across departments at all levels.
• Strong communication skills, both oral and written.
• Inspires and motivates others to perform well.
• Drive for true continuous improvement, self-managing, and ability to implement change as needed.
• Builds commitment and overcomes resistance.
• Coaches and develops others. Listens and supports colleagues.
• Develops new approaches to meeting customer needs.

Cultural Competencies

• Positive Attitude
• Eager to Understand
• Accountable
• Open Communication
• Collaboration
• Good Judgment
• Drive
• Desire to Make an Impact
• Decisive
• Team Player

Travel

• Occasional travel required

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.