Publisher Liaison

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world. 

Responsibilities

• Update information database with subscription information for 90K+ global publishing partners and their 250K products.
• Conduct analysis of publisher supplied data to ensure comprehensiveness, quality, and accuracy.
• Research and collect data related to products and/or vendors.
• Communicate and work with 26 EBSCO global offices and our 90K+ publishing partners to resolve customer service issues, obtain necessary data needed to maintain the information database, and address additional issues as they arise.
• Assist with maintaining department training documentation, including identifying best practices and championing workflow improvements.
• Participate and contribute to team wide initiatives related to the quality of the information database as needed.

Required Qualifications

• 1+ years of advanced Microsoft Excel experience
• 2+ years of continuous work experience in an office environment
• High school diploma or GED

Preferred Qualifications

• Bachelor’s Degree (BA or BS)

Competencies

• Analytical skills/ Problem Solver: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Applies critical thinking and structured problem solving to address root causes.
• Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communications, including email.
• Collaboration/Teamwork:  Works effectively with team members and cross functional teams to accomplish individual, team and organization goals.
• Strong attention to detail
• Demonstrates ability to quickly and proficiently understand and absorb new information.
• Efficiency:  Able to produce significant output with minimal waste.
• Ability to prioritize work and meet deadlines.

Target Annual Salary Range: $32,930 - $47,045. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here: https://www.ebsco.com/about/benefits 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.