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Mgr, Accounts Receivable

Date:  Jan 28, 2023

Birmingham, AL, US, 35242

Onsite or Remote:  Hybrid
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

The Accounts Receivable Manager will lead a team of Accounts Receivable Representatives in providing outstanding financial customer service, meeting weekly and monthly deadlines for payment processing and posting, supporting timely and effective collections, and partnering with teams and other leaders to drive compliance with business rules, payment card industry guidelines, and sales and use tax requirements. Additionally, the AR Manager will contribute to endeavors to implement solutions and define and refine business processes across credit-to-cash.



  • Manage and prioritize payment posting
  • Manage and prioritize customer account reconciliations
  • Manage and prioritize financial customer service
  • Manage workflow for team of 5-30 individuals 
  • Mentor and develop team members with focus on EBSCO Leadership Principles and Competencies
  • Collaborate with leaders of other areas of the business to develop and refine processes
  • Hire new team members 
  • Oversee training of new team members 
  • De-escalate and resolve customer concerns around billing and payment  
  • Prepare and deliver accounts receivable reporting, analysis and presentations  
  • High-level account management including engagement via phone and email with some customers
  • Financial reporting and analysis  
  • Serve as backup to partner managers
  • Other projects and responsibilities as assigned 


Required Qualifications 

  • 4+ years of business-to-business payment posting experience
  • 2+ years of commercial payment card processing experience
  • 2+ years of experience managing a team of 3 or more people
  • 2+ years demonstrated success in management of payment processing
  • Experience working with software and tools which support payment processing
  • Experience prioritizing multiple projects
  • General understanding of accounting concepts
  • Proficiency using Microsoft Excel including pivot tables and virtual lookups
  • Excellent web meeting, written, verbal and face-to-face communication skills
  • Proficiency using Microsoft PowerPoint to build presentations including data visualization
  • Success working with multiple teams across a complex organization 


Preferred Qualifications

  • Degree in business, accounting or related field
  • Commercial credit management experience
  • Bookkeeping experience
  • French language skills
  • Experience using SAP
  • Experience using commercial payment processing software


The ideal candidate will exhibit excellent communication skills, the ability to use judgment together with experience to make decisions, excellent leadership skills, flexibility, creativity, and an extremely positive attitude. Additionally, the ideal candidate will be able to create dynamic reports using Microsoft Excel and provide data visualization for presentations, will be familiar with emerging technologies in credit-to-cash, and will be very comfortable communicating via web meeting software with camera on a day-to-day basis.


Excellent attendance is required. All EBSCO team members are required to be flexible as it relates to their working environment. Team members may be asked to work remotely or within the office by their leadership team.


Target Annual Salary Range: $53,480 - $76,400. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here: 


We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Birmingham

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