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Technical Sales Engineer (remote)

Date: Apr 28, 2021

Location: Alabaster, AL, US, remote

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.


The Technical Sales Engineer is a highly visible position that plays an active role in working directly with Sales on new customer opportunities for the Stacks product line as well as working with existing customers to ensure high levels of success with their Stacks solutions.  The TSE will engage as a proactive, pragmatic champion for customers’ success by recommending and/or implementing a set of actionable tasks and responsibilities to meet customer needs and measures of success. The ideal candidate will bring a combination of business and technical acumen to the job where they will be seen as a high-value SME.

Primary Responsibilities


  • Work closely with Sales team on pre/post sale Stacks opportunities
  • Recommend customer solutions by matching Stacks capabilities to customers’ content and functional needs
  • Recommend best practices to maximize awareness and usage of the Stacks product line
  • Develop and deploy custom enhancements for customers’ Stacks solutions
  • Maintain in-depth product knowledge, including understanding of how future customization or enhancement requests affect platform maturity
  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements to improve product quality
  • Conduct presentations for internal and external customers
  • Track and report on all engagement activities
  • Travel up to 30% of the time



  • 5+ years working in a customer service, consulting, or technical capacity.
  • Bachelor’s Degree or higher
  • Excellent oral and written communication skills
  • Proficient in MS Office


Preferred Qualifications

  • Experience in the Information Services / library industry
  • Experience with Content Management Systems, Software-as-a-Service (SaaS), ILS, Learning Management Systems, SharePoint or related technical products.
  • Experience with pricing models related to paid-for services
  • Working knowledge of Open Athens, SAML, or OpenID
  • Working knowledge of RESTful web services
  • Working knowledge of web design and user experience best practices
  • Experience with Photoshop or other graphics imaging software
  • Manage multiple priorities and cope effectively with ambiguity and complexity
  • Ability to work well in a team environment


Cultural Competencies

  • Drive
  • Positive Attitude
  • Organization
  • Detail Oriented
  • Good Judgement
  • Open communication
  • Collaboration
  • Desire to make an Impact
  • Eager to understand
  • Accountable
  • Decisive
  • Team player 

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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