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Customer Engagement Specialist

Date: Feb 12, 2019

Location: 27713, NC, US, 27713

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Novelist, the complete readers’ advisory solution, is looking for you. We are currently in search of part-time software trainer to educate clients/customers on the many features of LibraryAware. Working 15  hours a week, the trainer will provide software training both remotely and the occasional training onsite to public library customers.


Responsibilities include:

  • Demonstrating LibraryAware with charisma, enthusiasm, and knowledge to help educate customers
  • Conducting multiple WebEx conferences weekly to public librarian audiences

Required Skills:

  • 5+ years' software training experience
  • 5+ years’ experience with LibraryAware
  • 5+ years’ experience in public libraries
  • 5+ years’ experience in library marketing
  • 1 + year experience utilizing online conferencing tools.

Preferred Skills :

  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Excellent problem-solving skills
  • A positive and proactive nature

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh