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Database Operations (DBOPS) Analyst

Date: Jan 11, 2019

Location: 01938, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

The Database Operations (DBOPS) Analyst’s mission is to directly support product strategy, increased speed to market, and best practices in analytics and development for the Database Pipeline. They will do this by performing profiling metadata analysis and full text processing on content intended for EBSCOhost products, by implementing operational process improvements through automation scripts, Tableau reports, and emerging technologies, and by performing regular KPI analytics reviews. They will maintain a high level of professional and technical knowledge through continued professional development and will work to preserve institutional knowledge by actively encouraging thorough documentation and collaboration.


Primary Responsibilities 

Execute data profiling reporting on metadata and full text sources across database product lines in a high-volume environment, including applying big-data technologies as appropriate.

Help identify gaps in existing data profiling analysis capabilities and drive change to deliver needed tools and workflows in time for affected projects

Provide analytics and development support to Content Management-developed resources, including Tableau report development and coding support for internal web applications and their servers

Perform periodic process reviews of major Database Pipeline operational and health workflows through facts/data and identify new areas of opportunity and emerging technologies that could be leveraged to improve efficiencies, introduce automation, and support self-service analytics and development.

Help identify opportunities for customer-facing continuous improvement through deep analysis of data including items such as defect patterns and service issues

Help facilitate formulation and adoption of technical standards regarding data structuring across the organization.

Assist with the recording/automation of training sessions of common analytics items to be shared with stakeholders and embedded analysts, and used in onboarding new team members/preserving institutional knowledge

Support leadership and business teams with timely, recurring and ad-hoc reporting and analysis


Required Qualifications

  • Bachelor’s Degree in Data Analytics, computer Science, Information management or equivalent
  • 1 year or more performing data analysis to drive business and/or software development decisions
  • 1 year or more of Object Oriented development experience; python, php or JavaScript preferred
  • Proficiency in SQL
  • Comfortable using FTP software and Windows or Linux command line
  • Familiarity with industry standard data analysis, reporting tools and methods
  • Familiarity with MongoDB or a comparable big-data technology or familiar with NoSQL databases like Couch or Dynamo
  • Proficiency with MS office products to include Excel and Access


Preferred Qualificators

  • Familiarity with MySQL or Oracle database administration tasks
  • Familiarity with version control software, GitHub preferred
  • Experience maintaining and supporting OpenStack or other virtualized web-based servers (Apache experience a plus
  • 3+ years programming experience in Python, JavaScript, or PHP (familiarity with AngularJS or other MVC frameworks a plus) or full-stack programming
  • LEAN/Agile software development experience
  • Familiarity with Tableau software, D3.js, or other data visualization software
  • Familiarity with XML, JSON and standard bibliographic data formats including MARC21
  • Familiarity with AWS or other cloud platform



Within 30 days:

  • Learn the database pipeline value stream including for all 4 products (EDS, LSD, IR, CAT); attend daily stand ups and able to describe overall workflow, understand the key players, roles and responsibilities.
  • Onboard and train on data profiling analysis with the analyst team
  • Identify two areas of opportunity/improvement within the value stream or analysis domain
  • Obtain a list and information on Content Management tools and identify which Content Management tool (Tableau report, web application, automated reporting system) to become a back up on.


Within 60 days:

  • Drive and implement improvements identified
  • Share industry trends and best practice recommendations regularly
  • Contribute to and/or own internal documentation
  • Actively participate in the Content Management Enhancements workflow and support efforts to add or migrate documentation to the CM Dev, Reporting & Analytics SharePoint 365 repository
  • Complete training on at least 1 major Content Management tool best suited to your skillset (a Tableau report, web application, automated reporting system) and become a backup for said item
  • Obtain an understanding of SLS
  • Assist with special projects as needed


Within 90 days:

  • Proactively develop deep understanding of data profiling needs within the database value stream
  • Identify gaps in existing profiling analysis capabilities and drive change to deliver the needed support in time for affected projects
  • Review at least 1 emerging technology (either one newly adopted within EBSCO or something totally new) and propose ways it could be leveraged to improve operational efficiencies
  • Support establishing AWS-based data pipeline or similar as needed


Role Based Competencies:

Requirements & Analytical skills: Gathers, organizes and evaluates any information or data needed as input from stakeholders and development team to determine requirements and specifications. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits probing mind and achieves penetrating insights.

Attention to Detail:  Does not let important details slip through the cracks or derail a project.

Collaboration:  Works effectively with team members and cross functional teams to accomplish individual, team and organization goals.  Breaks down silos and successfully communicates and collaborates across teams to deliver solutions.

Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communications, including email. Able to effectively communicate and present technical concepts to technical and non-technical team members.

Continuous Improvement: Continually focused on improving the responsiveness and quality of the solutions delivered.  Generates new and innovative approaches to problems.  Challenges the status quo.

Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.

Problem Solver:  Applies critical thinking and structured problem solving to address root causes. Identified and mitigates issues before they arise.

Results Driven: Focuses on desired results. Sets and achieves challenging goals.

Technical Proficiency/Prowess: Understands complex components, technologies and architecture and thinks about the interdependencies and interconnected systems throughout a product’s entire lifecycle. Able to use a variety of development and data tools and languages to create solutions.  Able compare competing solutions and frameworks to determine best tools for use cases. Possesses broad depth of knowledge particularly around data analysis tools and skills needed to move data from one point to another


Cultural Competencies:

  • Operate with a bias for action
  • Insist on quality
  • Understand that change is necessary
  • Professionalism
  • Foster Creativity and Continuous Improvement
  • Manage and measure what matters
  • Do what you say you will do
  • Cultivate passion
  • Lead with humility


EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Boston

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