Vice President of Operations

Job Summary

The Vice President of Operations position will lead the overall operations of the Owner & Guest Services, Housekeeping, Town Operations and IT departments of one of the most prestigious traditional neighborhood development communities in the country. This role offers the unique opportunity to serve, lead, and continue growing a world-class destination that seamlessly blends luxury coastal living, sophisticated retail experiences, award-winning dining, and recreational excellence.

Alys Beach represents the pinnacle of planned community development, where pristine white sand beaches meet distinctive Bermudian-inspired architecture, creating an unparalleled residential and resort experience. As VP of Operations, the successful candidate will be a customer-centric, talent-focused leader of a complex, multi-faceted operation redefining luxury living and vacationing on Florida’s Gulf Coast.

In this role, the VP of Operations will provide strategic leadership and direction across these departments, ensuring effective communication, goal alignment, operational excellence, and sound decision-making within the departments while championing improvements. A crucial part of this role is to be highly visible and interface with homeowners and guests to obtain feedback and address concerns that are resolved by embodying the highest standards of hospitality. This role reports to the President of Alys Beach and works closely with department leadership to develop and implement strategies and brand initiatives.

Job Responsibilities

• Develop and implement comprehensive operational strategies for Owner/Guest Services, Housekeeping, Town Operations and IT, ensuring alignment with overall business objectives to drive success.
• Optimize work processes and systems to support the seamless execution of operational strategies, enhancing efficiency and productivity.
• Promote effective communication across the Owner/Guest Services, Housekeeping, Town Operations, and IT departments through regular employee meetings, fostering a collaborative and well-informed work environment.
• Identify key drivers of business success and integrate departmental goals into action plans, guiding leadership toward achieving desired results.
• Champion change proactively, overseeing the implementation of brand and business initiatives, and effectively communicating follow-up actions to the team.
• Collaborate with direct reports to evaluate business and potential opportunities encouraging revenue growth while upholding exceptional guest service.
• Ensure strict compliance with all brand requirements, safeguarding brand standards and reputation.
• Proactively identify operational challenges and analyze root causes, developing effective solutions and preventive measures.
• Cultivate a guest-centric atmosphere across Owner/Guest Services, Housekeeping, Town Operations and IT, consistently exceeding guest expectations for an exceptional experience.
• Maintain a strong relationship with competitors to share industry best practices.
• Regularly review staffing levels to optimize guest service, operational efficiency, and financial objectives, ensuring a well-balanced workforce.
• Conduct thorough property tours, engaging with employees and guests to understand business needs and identify opportunities for improvement.
• Collaborate with Owner/Guest Services, Town Operations and Housekeeping to conduct public space walk-throughs, ensuring guest areas are well-maintained with appropriate preventive measures.
• Work closely with the community and local officials to resolve operational issues in a mutually beneficial manner, fostering positive relationships.
• Instill a sense of commitment among employees to deliver exceptional service, actively participate in daily stand-up meetings, and lead by example in all interactions with homeowners, guests and employees.
• Establish systems to enable associates to understand guest satisfaction results and take appropriate actions for continuous improvement
• Maintain high visibility and regularly interact with homeowners and guests to obtain feedback on product quality, service levels, and overall satisfaction, effectively resolving any homeowner or guest problems or concerns.
• Thoroughly review homeowners and guest feedback, satisfaction results, and other data to identify improvement opportunities.
• Analyze service issues, identify trends, and facilitate creative solutions to overcome challenges and elevate guest satisfaction levels to new heights.
• Exceptional leadership skills with the ability to mentor and develop leaders, build high-performing teams, and foster a collaborative and inclusive culture.
• Champion the Alys Beach culture by leading with integrity, inspiring teamwork, and ensuring our Core Values of Accountability, Commitment, Integrity, Passion, and Unity are reflected in the actions and decisions of all operational teams.

Job Requirements

• Bachelor’s degree from a four-year college or university; Hospitality Management major preferred
• 10+ years of progressive leadership experience managing luxury Homeowner/Property Owner Associations 
• Substantial private club or hospitality industry experience with management and supervisory experience
• Outstanding communication, leadership presence, and interpersonal skills with the ability to influence, engage, and inspire employees, homeowners, guests, and key stakeholders.
• Computer skills to include Excel, Word and PowerPoint