HR and Quality Coordinator

Job Summary

The HR & Quality Coordinator will assist in the day-to-day operations of the Human Resource Department, providing support in various HR functions, recruitment, and HR administration, as well as assisting with Quality and Training. The ideal candidate will have a strong understanding of HR best practices, along with luxury hospitality experience.

Job Responsibilities

• Greet and welcome owners, employees, and guests in accordance with the Alys Beach service standards.
• Properly answer telephone adhering to the AB service standards
• Answer owner, employee, and guest inquiries, taking and delivering messages.
• Establish and maintain good communications and teamwork with fellow employees and other departments within Alys Beach
• Support both the VP of Quality and Training and the Manager of Human Resources
• Prepare HR and Training reports and documents.
• Assist with recruitment efforts, reviewing resumes, and preparing hourly job offers.
• Support employees by answering questions about HR systems, programs, and policies.
• Assist with the communication of HR policies and procedures.
• Participate in HR projects and initiatives as assigned.
• Handle employee inquiries and requests in a timely and professional manner.
• Assist in conducting candidate pre-screens and completing professional reference checks.
• Assist with administration of the LMS system.
• Participate in New Hire Orientation – presenting an overview of HR system.
• Assist with all-employee communications.
• Assist with Alys Award administration and coordination.
• Conduct rental home quality inspections and reporting.
• Create quality reports from surveys.
• Maintain employee telephone directory.
• Manage Alys Beach Employee App, including developing and maintaining an up-to-date employee directory with photos and introducing new offerings and engagement initiatives.
• Prepare Monthly HR Snapshot for leadership team.

Job Requirements

• Associate degree in related field or equivalent related work experience
• 1-2 years of experience in HR or similar roles
• 1-2 years of experience in luxury hospitality.
• Must be able to file, scan documents.
• Must be able to schedule new hire orientations and track attendance as well as other classes.
• Must be able to work with org charts and training presentations in PowerPoint.
• Must be able to update HR correspondence and assist with recruitment administration.
• Must be able to successfully work under moderately stressful conditions.
• Required to keep all information in Training and HR confidential.
• Be able to organize and prepare materials for training classes and orientations.
• Must be able to help all employees with any questions in the Employee portal (intranet)
• Be able to coordinate activities in an active Training and Quality department.
• Assist with the preparation and execution of all employee functions (meetings, parties, etc.)
• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to present to employees in meetings/trainings.
• Proficiency in MS Office and HRIS systems.

Preferred Qualifications

• Knowledge of HR laws and regulations
• PHR or SHRM-CP certification is a plus.