Desktop Support Technician

Date: Feb 19, 2026

Location:

Panama City Beach, FL, US, 32413

Onsite or Remote: Onsite

Company Name: EBSCO Gulf Coast Development Inc.

A TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE.

Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several signature annual events. With our purpose driven by excellence in accountability, commitment, integrity, passion, respect and unity, our employees are the foundation behind the beauty and design of Alys Beach.

Alys Beach offers an industry leading compensation plan, medical/dental/vision benefit plans beginning on day one; including life insurance and other ancillary benefits, profit sharing and employee perks.

Job Summary

Alys Beach IT is seeking a Desktop Support Technician to support day-to-day end-user technology needs. The ideal candidate is hands-on, customer-focused, and technically capable of troubleshooting a wide range of hardware, software, and network issues. This role is critical in delivering a high-quality support experience for staff and ensuring reliable IT operations.

First day medical benefits and company profit sharing. $1,000 sign-on bonus for this position.

Job Responsibilities

Provide first-line technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
Troubleshoot and resolve hardware, software, and basic network connectivity issues in a timely manner.
Install, configure, and maintain Windows systems, applications, and updates.
Assist with onboarding and offboarding processes, including account setup, device provisioning, and access management.
Respond to help desk tickets, document issues, and track resolutions using the IT ticketing system.
Support Wi-Fi connectivity and basic network troubleshooting across resort properties.
Maintain inventory of IT equipment and assist with asset tracking and lifecycle management.
Work with vendors for hardware repairs, replacements, and warranty services as needed.
Escalate complex technical issues to senior IT staff when appropriate.
Follow IT policies, procedures, and security best practices to protect company systems and data.
Provide excellent customer service and communicate technical concepts clearly to non-technical users.
Assist with small projects, upgrades, and system rollouts as directed by IT leadership.
Ability to work night, weekends or holidays if needed.

Job Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
1–3 years of experience in desktop support or help desk environments.
Strong troubleshooting skills across Windows, macOS, and common business applications.
Basic understanding of networking concepts (TCP/IP, DHCP, DNS, Wi-Fi).
Experience with Active Directory, Office 365, and endpoint management tools is a plus.
Strong customer service mindset with a professional and approachable demeanor.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to lift and move IT equipment (up to 50 lbs) and work on-site as needed.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.