Vacation Experience Concierge

Alys Beach is seeking an experienced Vacation Rental Concierge to provide a variety of services to our guests at Alys Beach. A Concierge provides our guests with information about our property, offers full-scale pre-arrival vacation planning and is available to assist guests while on the property.

• Conduct pre-arrival calls, communicate via email and text as needed for all guests to assist them with pre-arrival vacation planning.
• Respond to our guests’ inquiries and questions.
• Arrange local and airport transportation.
• Assist with dinner reservations, spa treatments, golf tee times, excursions, in-home experiences, additional arrival amenities, etc.
• Maintain most up-to-date information on all local attractions, special events, restaurant offerings (Holiday menu’s/reservations), etc.
• Provide information about local on-going local activities, shopping, dining, nightlife, or recreational activities, etc.
• Plan special events, parties, or meetings, arrange childcare services.
• Work seamlessly with internal departments to make arrangements for guests.
• Assist with Alys Beach reservations (bikes, beach chairs, ZUMA classes, etc.)
• Complete guest itineraries detailing all arrangements prior to guest arrival. 
• Other duties as assigned by Vacation Rental Experience Manager and Department Director.

• Excellent communication skills are critical to the position.
• Maintain a positive tone and helpful attitude.
• Being a good listener to the guests and understanding their requests.
• Be extremely welcoming.
• Manage multiple tasks at once with many guests.
• Must be very well organized and be able to manage their time effectively.
• Provide our guests with expert knowledge of our property and the surrounding area.
• Know the best restaurants and attractions and any other services that our area offers.
• Demonstrate the highest level of professionalism and dress when meeting our guests.
• Able to make every guest feel valued for visiting Alys Beach.
• Complete all assignments and interactions utilizing the highest Alys Beach service standards.
• Exhibit the Alys Beach Values of Accountability, Commitment, Integrity, Passion, Respect and Unity.
• High comfort level in learning new computer programs and systems.

• Proven experience as a concierge.
• In-depth knowledge and experience in customer service.
• Excellent communication skills.
• Proficient in the English language.
• A great deal of patience and confidence.
• Aptitude in resolving issues with a guest focus.
• A two-year associate degree in hospitality required or at least 2 to 4 years’ experience in a hotel or resort.
• Must be able to work a flexible schedule including weekends and holidays.
• Reports to the Vacation Experience Concierge Manager

• Intermediate to advanced skills with Microsoft Office products
• Four-year degree preferred.