A TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE.

Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several signature annual events. With our purpose driven by excellence in accountability, commitment, integrity, passion, respect and unity, our employees are the foundation behind the beauty and design of Alys Beach.

Alys Beach offers an industry leading compensation plan, medical/dental/vision benefit plans beginning on day one.

Alys Beach is seeking a Rental Property Manager to support our growing rental operation. The candidate will assist the Senior Director of Owner and Guest Services in managing and supporting the rental owners and other services offered to property owners. This position will be a crucial point of contact between our homeowners and multiple departments at Alys Beach.

• Act as a centralized point of contact for owners on the rental program utilizing information obtained from multiple departments across Alys Beach and outside vendors.
• Responsible for ongoing communication and responsiveness to rental owners and ensure expectations are communicated to the operations team to meet and exceed owner expectations and satisfaction.
• Develop relationships with homeowners to provide maximum, personalized owner services.
• Respond to owner comments verbally and in writing to ensure proper attention to follow-up of all inquiries.
• Assist in the contracting process for the rental program. Ensure complete familiarity with all contracts.
• Coordinate onboarding process for new rental homes and condominium properties, coordinating with owners, Guest Services, Housekeeping and Town Operations departments.
• Perform ongoing inspections for rental properties and report defects to the proper departments at Alys Beach, especially in advance of owner arrivals.
• Manage maintenance in rental properties in accordance with direction from Town Operations management to include use of maintenance work order system, obtaining estimates from internal and external vendors, obtaining approval from owners as necessary, and follow through with owner until all items are resolved.
• Work with owners and Town Operations when décor replacement items are needed.
• Work with owners, Town Operations, Housekeeping and Guest Services when upgrading or replacing furnishings in homes.
• Spearhead the annual report to owners detailing off-season maintenance projects, yearly results and recommendations.
• Meet weekly with the Director of Guest Services and Town Operations department to determine what services and upcharges are appropriate to bill.
• Support Alys Beach Resort philosophy and help institute programs to ensure the effectiveness and promotion of this philosophy within the rental program.
• Display a high degree of professionalism and integrity working with homeowners.
• Perform other tasks as assigned by the Director of Owner and Guest Services as well as other Senior Leadership at Alys Beach
• Participate in and support Alys Beach and EBSCO’s efforts towards sustainability and environmental initiatives as part of the Alys Beach program.
• Resolve problems to ensure owner satisfaction.
• Use good judgment and maintain discretion and diplomacy while performing job duties.
• Provide insight related to unit owner’s monthly financial statements and reports on status of properties such as occupancy and rates.
• Act as liaison between rental homeowners and senior management. 

• Bachelor’s degree from four-year College or university preferred; or three to five years related experience; or equivalent combination of education and experience.
• Experience with Microsoft Excel, Word, Outlook, and other hospitality-related systems
• Excellent communication skills (written and verbal)
• Requires a combination of desk-based work as well as field-based work in the rental properties.
• Must be able to occasionally lift up to 50 lbs. and be able to bend, stoop, squat and stretch to fulfill inspection duties as needed.

• Understand and abide by the terms and conditions of the Alys Beach rental contract.
• Manage homeowner arrivals by making Owner and Owner Guest reservations, pre-arrival inspections and amenity placement.
• Assist owners with owner portal access and financial questions.
• Maintain copies of certificates of insurance for all properties.
• Complete familiarity with Alys Beach computer systems including, but not limited to, Rental Property Management system, Maintenance work order system and email systems.
• Careful adherence to Town Operations guidelines in inputting and updating work orders.
• Timely response to any owner
• Further inter-departmental communication
• Complete familiarity with Rental Management program to be able to discuss and onboard new owners.
• Any other tasks as directed.

• Previous experience at luxury-level or AAA 5-Diamond property

Knowledge of Maestro PMS system

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.